Feedback
Feedback and complaints
Share a compliment, a concern or a complaint. Here is how to reach the right team.
Your feedback matters to us. We are glad to hear from you, whether you are a patient, a relative or a visitor. Please share your comments, concerns, suggestions, ideas or words of thanks.
How to reach us
To share feedback, a suggestion or a complaint, email us at info@kch.sa or call our Care Line on +966 920066668. You can also message us on WhatsApp at +966 545907276. If you would rather write to us, our address is 6928 King Abdul Aziz Road, Ash Shati, Jeddah 23416.
Customer Care
- Our Customer Care team is here to help with any questions, concerns or needs you may have during your stay. Our Patient Care Representatives can help to ensure a comfortable experience, support you and your family in resolving any concerns during your stay, and act as a point of contact between your family and the healthcare team in the operating room and intensive care waiting areas.
- You have the right to speak with a patient advocacy representative or a hospital administrator upon request or complaint at any time.
