Call our 24-hour Care Line on 920066668, use the patient portal at patientportal.kch.sa, or ask your doctor to refer you. You can also message us on WhatsApp at +966 545907276.

Same-day appointments are often available in our outpatient clinics. Call the Care Line on 920066668 to check the day's availability.

Bring your identification, your insurance card if you have cover, any previous scans or reports, and a list of your current medications.

Call the Care Line on 920066668 or log in to the patient portal. Please let us know as early as you can, so the slot can be offered to another patient.

We work with a range of insurers. Check your policy using the insurance checker on our Insurance page, or call the Care Line on 920066668.

Many planned procedures and specialist referrals need pre-authorisation from your insurer. Our team can guide you through this before your appointment. Call the Care Line on 920066668.

You can pay directly, and we will give you an itemised invoice so you can claim reimbursement from your insurer.

Co-payment depends on your policy. Show your insurance card at registration, and our team will confirm your co-payment before any treatment begins.

Yes. We can arrange a second opinion, drawing on our connection with King's College Hospital London. Call the Care Line on 920066668, or message us on WhatsApp at +966 545907276.

Our team can provide supporting documentation for a medical visit to Saudi Arabia. Contact the Care Line on 920066668 to discuss what you need.

We are on the corniche at Ash Shati, Jeddah, with hotels nearby. Our team can suggest options to suit your stay. Call the Care Line on 920066668.

The hospital is open 24 hours a day. Visiting arrangements for inpatients can vary by ward, so please check the current times with the Care Line on 920066668 before you come.

Yes, parking is available at the hospital. For directions and parking on the day of your visit, call the Care Line on 920066668.

Yes. A companion is welcome at outpatient appointments. For inpatient stays, please check the current visiting arrangements with the Care Line on 920066668.

Our consultants and clinical teams speak Arabic and English. If you need another language, let us know in advance on the Care Line on 920066668 so we can arrange support.

You can request your records through the patient portal at patientportal.kch.sa, or by contacting our Care Line on 920066668. Please have your name and patient details ready.

Yes. With your written consent, we can release your records to another hospital. Ask our team, or arrange this through the patient portal.

We keep medical records in line with Saudi Ministry of Health regulations.

King's College Hospital London - Jeddah is an extension of King's College Hospital London, founded in 1840. We bring the same British standards of care to Jeddah.

Yes, we have an on-site pharmacy. See our Pharmacy services page for more, or call the Care Line on 920066668.

Share feedback or a complaint by email at info@kch.sa, or by calling our Care Line on 920066668. You can also use our Feedback and complaints page.

Yes. Video and phone consultations are available with many of our outpatient specialties. Book through the patient portal or the Care Line on 920066668.

Pre-admission usually begins a few days before your procedure. The earlier we speak, the smoother the day of your admission.

A nurse will call ahead to confirm your details, insurance, allergies and medication. Any tests you need, such as blood work or imaging, are arranged before the day. On the day, we guide you to your room and confirm your consent forms there. Before you leave, you receive a discharge plan, your prescriptions, and a follow-up appointment.

Rooms include a bed for a companion. You will have a named nurse and consultant, meals suited to your needs, and a clear discharge plan with your prescriptions and notes ready before you leave.

Yes. A companion is welcome to stay in your room, where a second bed is provided. For paediatric admissions, both parents can stay.

Before treatment, our team explains the expected cost of your care and any insurance cover. After your visit, you and your insurer receive an itemised invoice, and we help follow the claim through to settlement.

If your policy requires a co-payment, we confirm the amount with you first. Otherwise, billing is handled with your insurer or settled after your visit.

For accepted payment methods and any instalment options, please ask our team or call the Care Line on 920066668.

Any refund is returned to your original card or account once the claim is closed. For a timescale on a specific refund, contact the Care Line on 920066668.